Terms of service.
These terms govern your use of vedio.dk and the Vedio platform (the "Services"). By creating an account, buying a subscription or pay-per-video credit, signing an order form, or otherwise using the Services, you accept these terms. If you don't accept them, please don't use the Services.
1 · About Vedio & the nature of the Services
Vedio Labs ApS (CVR 45979342, Stagehøjvej 19a, 8600 Silkeborg) operates a digital platform that delivers AI-orchestrated, human-crafted video editing combined with subscription access and pay-per-video pricing. Video editing is a creative service; the result depends on your brief, the input material and editorial judgement. We use employees, contractors and "editors" together with third-party tools and services to deliver the Services.
2 · Account & responsibility
You must provide accurate, up-to-date information when you create your account. You are responsible for everything that happens through your account and may not share login credentials. We may suspend or close accounts on suspicion of misuse, breach of these terms or non-payment.
3 · Plans & pricing
Vedio is offered in three plans — Core, Pro and Max — each with three billing cycles: monthly, quarterly (15% discount) and yearly (25% discount). Current list prices and the exact contents of each plan (number of finished videos per month, brand kits, included features) are published on the pricing page and apply to the cycle you select at signup. All amounts are in DKK and exclusive of VAT unless explicitly stated.
- Users. Plans include access for the whole team — there is no per-seat surcharge. Each user must use their own account and credentials; sharing one account between multiple individuals is not permitted.
- Subscriptions are charged in advance on the first day of each billing cycle to the payment method on file.
- Add-ons (extra videos beyond the plan quota, additional revision rounds, white-label features, additional brand kits) are billed in arrears at the rates listed on your order form.
- If a payment fails, we will retry and notify you. After 10 days of unpaid balance we may suspend production until the balance is settled. Repeated non-payment is treated as a material breach (§19).
- List prices may be increased at the start of a new billing cycle with at least 60 days' written notice to active customers. The new price never applies to a cycle you have already pre-paid.
4 · Additional videos & over-quota orders
Each plan includes a defined number of finished videos per month, as published on the pricing page. Unused videos do not roll over to the next month. If you need more videos than your quota, you can order additional videos at the rate stated on the pricing page or in your order form; each additional video is treated as a separate project and invoiced separately.
5 · Term, cancellation & renewal
The standard cancellation notice on every Vedio subscription is the current calendar month plus one full calendar month. Cancel on the 1st of June and access ends on 31 July; cancel on the 28th of June and access also ends on 31 July.
- Monthly cycle. Cancel any time. The subscription ends at the close of the next full calendar month after the month you cancel in. You are billed for both months.
- Quarterly cycle. Binding for the initial three-month period in exchange for the 15% discount. After the binding period ends, the same standard cancellation notice applies. Auto-renews for another quarter if no notice is given before the binding period ends.
- Yearly cycle. Binding for the initial twelve-month period in exchange for the 25% discount. After the binding period ends, the same standard cancellation notice applies. Auto-renews for another year if no notice is given before the binding period ends.
- Cancel by either of two methods: (a) phone — call us on +45 61 60 56 35, Monday–Friday 09:00–17:00 CET (excluding Danish public holidays), or (b) email — write to info@vedio.dk. Both methods are equally valid. Cancellation takes effect on the date you contacted us, not the date we processed it; we will send written confirmation by email within one business day. We do not pro-rate refunds for unused time within a billing month or a binding cycle.
- Pause: on Pro and Max you can pause your subscription for up to 30 consecutive days once per twelve-month period. Pause time extends a binding cycle by the same number of days; it does not shorten it.
- Plan changes: upgrades take effect immediately and are pro-rated; downgrades take effect at the start of the next cycle.
- Statutory cooling-off (consumers only): if you are an individual consumer in the EU acting outside your trade or profession, you have a 14-day right of withdrawal under the Danish Consumer Contracts Act. The right lapses once we have started production on a video at your request. Business customers do not have a statutory cooling-off period.
- If we terminate the agreement for our own convenience, we refund the unused portion of any pre-paid binding period.
6 · Projects, queue & capacity
- One active project per editor. Each editor handles one project at a time; additional projects you submit are queued and worked sequentially.
- Parallel delivery requires additional editors or a separate written agreement.
- Submitting multiple projects at once does not entitle you to all of them being delivered within the same SLA window.
7 · Delivery times & business days
Delivery times are estimates ("up to") and not guarantees. Targets for first version of a standard project:
- Core — up to 72 business hours
- Pro — up to 24 business hours
- Max — up to 24 business hours, priority queue
- Pay-per-video — up to 72 business hours unless your subscription tier gives a faster target
Delivery time only starts running when (i) the project is correctly submitted in the platform, (ii) all required source materials are available, and (iii) the brief is complete enough to start work. Incomplete briefs pause the clock until they are clarified.
Business hours and days. Business hours mean Monday to Friday, 09:00–17:00 CET, excluding Danish public holidays. Submissions, edits or feedback received outside business hours are treated as received at the start of the next business day. Weekends and the following Danish public holidays do not count toward delivery time:
- New Year's Day (1 January)
- Maundy Thursday, Good Friday, Easter Sunday and Easter Monday
- Great Prayer Day (where still observed)
- Ascension Day
- Whit Sunday and Whit Monday
- Constitution Day, 5 June (afternoon)
- Christmas Eve, Christmas Day, 26 December (Boxing Day)
- New Year's Eve from 12:00
We may declare additional company-closure days (typically a few days between Christmas and New Year, and around national summer holiday) with reasonable notice. Revision rounds follow best-effort timing and are not subject to the first-version SLA above.
8 · Brief, feedback & revisions
- You are responsible for delivering a clear brief and timely feedback. Reasonable revisions inside the original brief are included.
- Changes that move concept, format, length, message or destination platform may be treated as a new project or trigger an additional fee.
- Missing or late feedback may delay or pause the project. Projects with no customer feedback for 30 consecutive days may be archived; reactivation may require resubmission.
9 · Fair use
Subscriptions are provided on a fair-use basis. Excessive load, repeated re-submissions, lack of cooperation or attempts to bypass platform limits may trigger throttling, an upgrade requirement or termination.
10 · Your content & the license you grant Vedio
You retain ownership of original material you upload and of the finished videos delivered to you. By uploading material or otherwise using the Services, you grant Vedio a worldwide, royalty-free, sublicensable license to host, process, transcribe, edit, adapt, store and analyse that material to operate, secure, evaluate and improve the platform — including training and refining the AI models that power Vee (see Privacy Policy §5).
Unless you opt out in writing, Vedio may also use anonymised excerpts of delivered videos in our own marketing and customer-case material.
11 · Warranties on uploaded material — copyright, music, likeness
You warrant that, for everything you upload, you have all rights and consents necessary to grant Vedio the license in §10 and to publish the finished video in the way you intend. This includes:
- Copyright in all images, video clips, audio, scripts, animations and graphics.
- Music licenses covering use, geography and platforms (paid ads, streaming, broadcast). See §12 for the rules on commercially-released music.
- Stock licenses sufficient for the intended end-use, including any extended commercial / advertising / multi-platform extensions.
- Image rights and likeness consent from every identifiable person on camera or in voice — employees, customers, talent, members of the public.
- GDPR basis (consent, contract, legitimate interest) for processing personal data of people who appear in the material; explicit consent for any special-category data (GDPR Art. 9).
- Where applicable, employer permission, NDA review and confidentiality clearance.
You must not upload:
- Commercially-released music (radio, streaming chart releases, label catalog, KODA/NCB-licensed material, master rights you do not own) — see §12.
- Material that infringes third-party copyright, trademark, design rights or personality rights.
- Deceptive deepfake material — synthetic depictions of identifiable real people without their consent. AI-generated voices or faces of real individuals require documented consent on file before we will edit or deliver the video.
- Special-category personal data (health, ethnicity, sexual orientation, political views, biometrics) without an explicit Art. 9 lawful basis.
- Illegal, harassing, defamatory, hateful or sexually explicit content involving minors.
We may refuse, pause or remove material at our discretion if these warranties appear to be breached. Repeated breaches result in termination without refund (§19) and may trigger an indemnity claim under §16.
12 · Music, stock & third-party licenses
Vedio does not use commercially-released music in deliveries — including, without limitation, tracks from radio, streaming services, chart releases, record labels or any work requiring separate KODA, NCB, master or performer-rights agreements. If you provide such a track yourself, you do so under your own license; we may decline to use it.
For default deliveries we use vetted stock-music and stock-footage libraries. Stock licenses are obtained for the specific deliverable and the intended use. They may be limited by platform (e.g. only YouTube), geography, time period or media class (e.g. excluding paid TV ads). It is your responsibility to confirm that your end-use (paid ads, broadcast, regional expansion, repurposing across years) is covered. Vedio is not liable for Content ID claims, DMCA takedowns, KODA/NCB demands or platform enforcement that arise from end-use outside the licensed scope.
Stock files, separate music files and source assets are not delivered separately from the finished video.
13 · Deliverables & project files
You receive finished export files (typically .mp4 or .mov) ready for the destination platform. Working files, project files (.prproj, .aep, .drp etc.), templates, libraries, raw-clip organization, intermediate assemblies and AI prompt/state data are not delivered. Project-file hand-off is available only under a separate written agreement and additional license fee.
14 · Vedio's intellectual property
The platform — including the Engine, Vee's orchestration logic, model weights, datasets, voice-style profiles, prompt libraries, training corpora and all improvements derived from training on customer material — is and remains the exclusive property of Vedio. Nothing in these terms transfers any of that to you. You may not reverse-engineer, decompile, scrape or attempt to extract model weights or training data from the platform.
15 · Non-circumvention & non-solicit
You may not contact, hire, engage or transact directly with Vedio's editors, contractors or staff outside the platform. Recruiting Vedio personnel away from the company is prohibited for 12 months after the end of our agreement. Breach of this clause may result in immediate termination without refund and a liquidated damages claim equal to six months of the affected person's gross compensation, in addition to any actual damages.
16 · Indemnification
You will indemnify and hold Vedio harmless from any third-party claim, loss, damage, fine or cost (including reasonable legal fees) that arises from:
- Material you upload or otherwise provide to Vedio
- Your use of delivered videos — including paid advertising, regional expansion or platform repurposing outside the licensed scope of any stock element
- Breach of the warranties in §11 (copyright, music, likeness, GDPR basis)
- Breach of these terms or applicable law
- Third-party claims relating to Content ID, copyright, trademark, personality rights or personal data appearing in your material
17 · Acceptable use
You agree not to use the Services to produce or distribute illegal, infringing, deceptive or hateful content, to compromise platform safety or security, or to extract model weights or training data. We may remove offending material and suspend accounts that breach this clause.
18 · Disclaimers
The Services are provided "as is." Vedio does not guarantee specific marketing outcomes (views, leads, sales, ROI). Video editing is a creative service and editorial judgement is subjective. All implied warranties are excluded to the maximum extent permitted by law.
19 · Limitation of liability
Vedio is not liable for indirect, incidental, special, punitive or consequential damages, lost profits or loss of data. To the maximum extent permitted by law, Vedio's aggregate liability under or in connection with these terms is capped at:
- Subscription: the fees paid by you in the 30 days preceding the event giving rise to the claim.
- Pay-per-video: the fee for the specific video at issue.
20 · Force majeure
Vedio is not liable for delays or non-performance caused by circumstances beyond our reasonable control, including outages of upstream cloud or AI providers, third-party platform failures, public-authority orders, cyber-attacks, strikes, natural disasters, war, sanctions and changes in law. Performance is suspended for the duration of the force-majeure event.
21 · Confidentiality
Each party will protect the other's confidential information with the same care it uses for its own (and at least reasonable care) and will use it only for purposes related to the agreement. Customer-uploaded material and unreleased Vedio platform information are confidential by default.
22 · Termination
Either party may terminate for material breach with 14 days' written notice to cure. Vedio may suspend the Services immediately if continued use poses a security, legal or platform-integrity risk. On termination, raw customer content is deleted within 12 months as described in our Privacy Policy; aggregated and de-identified training data is retained.
23 · Personal data
Personal data is processed in accordance with our Privacy Policy, which forms part of these terms.
24 · Changes
We may update these terms; material changes will be communicated by email at least 30 days before they take effect. Continued use after the effective date counts as acceptance.
25 · Governing law & venue
These terms are governed by Danish law. The exclusive venue for disputes is the courts of Copenhagen, Denmark, subject to mandatory consumer-protection rules in your home jurisdiction.
26 · Contact
Legal: info@vedio.dk
Billing: info@vedio.dk
General: info@vedio.dk
Postal: Vedio Labs ApS, Stagehøjvej 19a, 8600 Silkeborg, Denmark · CVR 45979342